Advance Directives
Individuals usually make decisions regarding their healthcare treatment after their physician recommends a course of treatment and provides information about the treatment. Through documents, known as Advance Directives, individuals can express their treatment preferences before they actually need such care ensuring that their wishes will be carried out and that their families will not be faced with making these difficult decisions.

ATM Machine
An ATM machine is available in the hospital for your use. The ATM machine is located on the first floor of each hospital. The Baptist Health System does not own the ATM machine and any problems with the ATM machine must be directed to the credit union sponsoring the machine. This information may be obtained on the front of each machine.

Baby E- Nusery
We have the cutest little baby faces…all online. Nothing is sweeter than a brand new baby. Ooh and ahh over your loved one’s newest addition at the Baby E-Nursery.

Billing Questions

Cafeteria and Dietary Services
All patients on regular or modified and/or therapeutic diets, as prescribed by a physician, will be assisted daily by a food and nutrition service representative in selecting enjoyable, nutritious meals. There is a full-service cafeteria and grill available for you and your visitors.

Case Management
The Case Management department has Registered Nurses and Social Workers to help assure that your plan of care runs smoothly and to assist you and your family in planning and arranging necessary care after you leave the hospital. They can also address community resources, coping with your illness, obtaining protective services, and providing information regarding insurance coverage.

The department hours are from 8 a.m. to 4:30 p.m. Monday through Friday. Case Managers are on call to respond to your needs after hours and on weekends. To contact Case Management, please ask your nurse to assist you.

Chaplain
Professionally trained chaplains are part of the healthcare team who care for you and your family while you are hospitalized. They are available to assist you in meeting your spiritual needs. A chaplain is available to you regardless of your religious affiliation. Chaplains can also assist you in contacting someone from your local religious community.

Chaplains are available to respond after hours and on weekends when crisis situations reflect the need for a chaplain. During evening, late night and weekend hours, the chaplain-on-call will respond to calls from hospital staff after evaluating the need with the staff.

In addition to our ministry of compassion and encouragement, we also provide a ministry of worship and sacraments. The chapel is located on the first floor. It is available to you at all times for personal prayer and meditation. You may visit the chapel in hospital attire, and your visitors are also welcome. Eucharistic Ministers are available to provide communion to Catholic patients.

Bibles and inspirational literature are available at your request. Please ask your nurse to assist you if you wish to have a chaplain visit. For more information regarding our Faith-Based Health System please click here .

Clinical Trials for Cancer Patients
If you have been diagnosed with cancer, we would like for you to know about the availability of clinical trials. A clinical trial is a research study that attempts to find alternate ways to prevent, screen for, treat or diagnose disease. Clinical trials may or may not be paid for by your insurance and are not available for all types of cancer. These trials are done in phases and require your fully informed consent and understanding of the risks for participation. If you are interested, ask your physician about clinical trials.

Find A Doctor
Having a primary care physician is important to your overall health and well-being. Baptist Health System is happy to help you find a physician within our system. Click here to start your search or call our physician referral service at (210) 297-7005.

Health Team
During your stay at Baptist Health System you will be cared for by a group of highly trained staff dedicated to managing your care. These caregivers may include the following professionals:

• physicians
• registered nurses (R.N.)
• licensed vocational nurses (L.V.N.)
• certified nurse assistants (C.N.A.s)
• mental health technicians (M.H.T.s)
• clinical managers
• patient representatives
• physical therapists
• occupational therapists
• speech therapists
• social workers
• case managers
• diagnostic staff
• pharmacists
• dietitians
• chaplains

The white board in your room provides information on who is responsible for your care each day. The information on this board will contain the names of your R.N., L.V.N., C.N.A. for the shift and Director or Coordinator of the unit with a contact telephone number. We want you to be very satisfied with your care. Please let us know if there is anything we can do to make your stay more comfortable.

Insurance

Interpretive Services
Interpretive services are available for persons who are non-English speaking and/or are deaf-mute. If you need this service, please speak with a hospital representative. Interpreter services are provided at no cost to you.

Maps & Directions

Medical Records

Patient Advocates
The Baptist Health System offers patient advocates who are available to help you if you have any questions or concerns related to your stay at one of our hospitals.

Baptist Health System
Carmen Dozal, (210) 297-8264

Baptist Medical Center 
Roland Perez, (210) 297-7970 
Patient Advocate, (210) 297-7971

Northeast Baptist Hospital
Diana Ortega, (210) 297-2970
Rebecca Durand, (210) 297-2973

North Central Baptist Hospital 
Blanca Ochoa, (210) 297-4970
Mary Ann Greene, (210) 297-4979

Southeast Baptist Hospital 
Patient Advocate, (210) 297-3970

St. Luke's Baptist Hospital
Myra Garcia, (210) 297-5970

Patient Cheer Cards
If you have a loved one staying at a Baptist Health System Hospital in San Antonio, Texas, send them a Cheer Card using our easy online card template. It's simple and thoughtful. Just pick your picture and greeting. Then, customize your card by typing in your own personal message.

Patient Rights

Prayer Requests

Pre-Admissions
Pre-register online for your Baptist Health System hospital visit and save time. It's easy and can help you gain rapid admission.

Preparing For Your Visit

Your Comments
Baptist Health System welcomes your comments, questions and suggestions.